The hotel is just 100 yards from Gatwick Airport and is connected to the North Terminal by a short, covered walkway. There is a buggy for disabled guests. The nearest train station to the hotel is in Gatwick's South Terminal, a two-minute transit ride away. The nearest coach station is in Gatwick's North Terminal, just 100 yards from the hotel.

This hotel has 500 guestrooms, all of which are decorated with light and dark woods, and are soundproofed. All rooms have wood furniture, with cream walls and full-length drapes with views of the atrium, the airport, or surrounding countryside. Guestrooms have cabinets in contrasting light and dark woods with drawer space, desk lamps, minibars, tea and coffee-making facilities, televisions, and video game consoles. Large silver mirrors and framed prints adorn the walls. Rooms also feature telephones, hairdryers, dial-up Internet access (surcharge), bedside tables, safes, luggage racks, wardrobes with full-length mirrors, irons, and trouser presses. Bathrooms are fully tiled, with bathtubs and showers, complimentary toiletries, and shaving mirrors.

Ivoire - Decorated with black leather seating, dark wood chairs and tables, and modern framed prints, this restaurant is located on the podium floor just off the atrium and serves a buffet English breakfast. It is closed for lunch except by prior arrangement for conferences, but opens for dinner with a traditional carvery serving meat and fish, a salad and dessert bar as well as à la carte and table d’hôte menus with modern European dishes. A children’s menu is also available.
Café Montparnasse - Located on the podium floor and looking out onto the atrium, this café-restaurant has light wood flooring, black fabric and wood high-backed chairs, and black marble-topped tables. Serves soups, salads and sandwiches, pasta, fish, and steaks. There is also a children’s menu.

The Gatwick Oriental - Located at the far end of the atrium on the podium floor, marble steps lead up to this light-wood floored restaurant with metal-framed tables and metal and basket weave chairs. It is a Chinese restaurant with an à la carte and set menu.

The Atrium Bar - Located on the podium floor of the atrium, this all-day bar has a Canadian cherrywood bar and leather paneled walls with blue leather easy chairs and black marble-topped tables, where guests can relax with a drink and a snack.

RBI’s Sports Bar - Open from Monday to Saturday this is a sports bar decorated with a dark wood bar and leather stools. Overlooking the atrium on the first floor, it has a pool table and several televisions showing all major sporting events.

The hotel’s conference facilities have a dark wood paneled and blue carpeted reception area on the podium floor of the atrium, with Internet access, televisions showing news stations, and electronic meeting boards directing delegates to the correct rooms. There are 19 meeting rooms in total catering from two to 300 delegates theater style or 220 for banquets. Decorated with cream walls and blue carpets and chairs, these are fully air-conditioned with audio-visual facilities, outward-facing windows with full length cream and blue drapes. Drinks and cold food are served in the meeting rooms whilst a break-out area is located out in the atrium. The hotel’s restaurants are also available for conference lunches.
The hotel’s health club is located on the ground floor. Inside the club, guests and members can use the 10-meter swimming pool, solarium and steam room as well as the cardiovascular machines and weights in the gym. In the Indian-style treatment rooms Tulsi offers waxing, facials, and massages.